Frequently Asked Questions

General Questions

What is BoilerPro?

BoilerPro is an online store specializing in high-quality water heaters for residential and commercial use across the United States. We focus on reliable, efficient, and durable water heating solutions backed by transparent policies and professional customer support.

BoilerPro is owned by Totally Tankless LLC, a registered company with extensive experience in water systems.

Where is BoilerPro located?

Our company is registered in the United Kingdom, while all U.S. orders are shipped from our United States warehouse.

Registered Office Address:

PO Box 1134, Wappingers Falls, NY 12590

USA Warehouse & Returns Address:

PO Box 1134, Wappingers Falls, NY 12590

Ordering & Payments

What payment methods do you accept?

We accept secure payment methods including major credit and debit cards and other options displayed at checkout. All payments are processed through encrypted third-party payment providers.

Is it safe to shop on BoilerPro?

Yes. We use secure payment gateways and encryption technology to protect your personal and payment information. BoilerPro does not store your credit card details.

Do I have to pay the full amount upfront?

Yes. Full payment is required at the time of checkout before orders are processed and shipped.

Shipping & Delivery

Do you offer free shipping?

Yes. BoilerPro offers FREE SHIPPING on all orders within the United States. There are no shipping or handling fees.

How long does shipping take?

  • Order handling and processing: 1–2 business days

  • Shipping transit time: 2–4 business days

Delivery times may vary depending on the customer’s city and state.

Where do orders ship from?

All orders are shipped from our U.S. warehouse in NY.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive an email with your tracking number. Tracking details may take 24–48 hours to update.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. If you are not satisfied, you may return the item at no cost.

Do I have to pay for return shipping?

No. BoilerPro covers the return shipping cost for eligible returns.

How long does it take to receive a refund?

Once the returned item is received and inspected, refunds are processed within 3–7 business days to the original payment method.

What if my item arrives damaged or defective?

Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no cost.

Product Questions

Are your water heaters suitable for U.S. homes?

Yes. All water heaters sold by BoilerPro are selected to meet U.S. standards and customer expectations.

Do you offer installation services?

At this time, BoilerPro does not provide installation services. We recommend professional installation by a licensed technician.

Account & Support

How can I contact customer support?

You can reach us through:

Email: info@boilerpro.shop
Phone: +1 845 790 5013

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 17:00
Saturday & Sunday: Closed

What if my question isn’t listed here?

If you have additional questions, feel free to contact our support team. We’re happy to help.

Policies & Updates

Can policies change?

Yes. BoilerPro reserves the right to update its policies at any time. Changes take effect immediately upon posting.

How do I stay informed?

We recommend reviewing our policy pages periodically for updates.